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Business Analyst (NaaS)/ Defence & Security/ Netherlands

Lokalita Netherlands/ On-site
Nástup ASAP
Typ Full-time
Mzda Min. EUR 5500 - 6500 EUR Gross/ Monthly

Are you a Business Analyst interested in tracking, analysing & reporting SLA and KPI perfomances? 

You will be responsible for identifying service risks, trends, breaches, validating billing data & maintaining accurate service inventories

This position is suitable for a senior-level candidate.

Are you interested in finding out more?

If so, we have an exciting Job opportunity for you.

Náplň práce

Key Responsibilities:

  • Track, analyze, and report SLA and KPI performance across customers and services
  • Identify service risks, trends, breaches
  • Validate billing data 
  • Maintain accurate service inventories, commercial records, and contract-related data
  • Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms
  • Support procurement, renewals, and partner compliance requirements
  • Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends
  • Support forecasting, budgeting, and business planning activities
  • Drive process improvements to increase efficiency, reporting accuracy, and commercial governance
  • Act as key liaison between operations, finance, sales, account management, and external partners

Požiadavky zamestnania

Candidate Experience

  • Min. 5 years of experience as Business Analyst
  • Master's degree in Economics, Finance or Engineering
  • Experience tracking and reporting SLA / KPI performance across managed services environments
  • Deep understanding of billing validation, invoicing controls, asset counts, and revenue assurance
  • Analytical skills using Excel, Power BI, or similar reporting tools
  • Experience with CRM (ServiceNow, Salesforce, SAP, or similar)
  • Proven experience working with account managers, customers, and internal stakeholders
  • Experience managing customer service, vendor and partner relationships, including commercial reviews and renewals
  • Certifications (min. 2): ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum,
  • Valid Security Clearance required

Výhody

Benefits

  • Freelance
  • International working environment
  • Personal development programs/workshops and training


Apply now & get in touch with us to find out more. 

Kristina Ziman
Kristina Ziman
Životopis

BLUESECOR

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