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CSU IT Service Desk Technician / Defence & Security / Belgium

Lokalita Belgium/ On-site
Nástup ASAP
Typ Full-time
Mzda Min. EUR 4000 - 5000 EUR Gross/ Monthly

Are you a CSU IT Service Desk Technician interested in Incident Management, Service Request Management & Change Management? 

You will be responsible for troubleshooting SW and HW issues & work environment applications.

This position is suitable for a senior-level candidate.

Are you interested in finding out more?

If so, we have an exciting Job opportunity for you.

Náplň práce

Key Responsibilities:

  • Responsible for the First Contact Resolution (1st line resolution).
  • Troubleshoot and resolve SW and HW issues in a broad range of IT products and services: Laptops, VPN connectivity, Microsoft products, Business Applications; Mobile devices (smartphones & tables)
  • Troubleshoot work environment applications and configuration of devices through MDM; User Access Management.
  • Lifecycle of Service Management tickets: Incident Management; Service Request Management; Change Management and Change Coordination.
  • Keep asset management systems up to date.
  • Create, maintain and utilise SOP, processes and support documentation.

Požiadavky zamestnania

Candidate Experience

  • Min. 4 years of experience in a similar role
  • Knowledge of Microsoft desktop applications, Office and OS, Service Desk ticketing tools (BMC Remedy). & VPN SW and VPN troubleshooting
  • familiearity with Mobile Device Management (MDM) 
  • English language/ C1
  • French language/ B1
  • Valid Security Clearance required

Výhody

Benefits

  • Freelance
  • International working environment
  • Personal development programs/workshops and training


Apply now & get in touch with us to find out more. 

Kristina Ziman
Kristina Ziman
Životopis

BLUESECOR

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