We are looking for User Support Specialist with fluent German language.
As the first point of contact, you take responsibility for our users and provide competent support with questions and issues related to our software.
You handle support requests via phone, email, and chat, ensuring high customer satisfaction with fast and solution-oriented responses.
You analyze requests, develop pragmatic solutions, and forward complex cases in a structured way to our development team.
You maintain and expand our knowledge base (FAQs, how-tos, troubleshooting guides) so that our customers can quickly find answers on their own.
You continuously collect feedback, identify patterns, and share improvement suggestions with our product and tech teams.
When required, you support software implementatuons, trainings, and workshops, contributing your understanding of user behavior and challenges.
Experience in IT support, ideally in helpdesk or product support roles, and familiarity with common ticketing tools
Excellent communication skills in German and English, combined with an empathetic, service-oriented approach to customers
Quick comprehension and strong technical understanding, enabling you to adapt efficiently to new systems and processes
Solution-oriented and independent working style, paired with strong team spirit
Motivation to continuously improve support processes and customer experience
Exciting projects and clients in a highly relevant field, working in a German- and English- speaking team
Open communicationon, flat hierarchies, and a strong culture of feedback and learning from mistakes
Individual and con nuous qualifica on as well as opportuni es for personal development
Weekly Breakfast Club for cross-team exchange, plus regular team events to strengthen collaboration
