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German Customer Support Associate

Lokalita Greece
Nástup 01.10.2023
Typ Full time
Mzda 1300€

Are you a dynamic individual looking for an exciting career opportunity that lets you work from the stunning Greek islands? Whether you're seeking a change of scenery or a chance to develop your skills in a multicultural environment, we have just the role for you!

Join our team as a German Customer Support Associate, where you will play a vital role in providing exceptional customer service to clients, assisting them with inquiries, and technical support, and ensuring a seamless user experience.

As you work from the comfort of your chosen location in Greece, you'll enjoy the flexibility of rotating shifts and the chance to explore the beautiful islands on your days off.

Náplň práce

  • Handle incoming and outgoing transactions (calls, chats, and emails) following client procedures and processes, including technical support, customer service, sales, back-office tasks, and more.
  • Strive to achieve defined key performance indicators while delivering outstanding service.

 

Požiadavky zamestnania

  • Proficiency in Native German and English at the C1 level - mandatory!
  • Valid EU Passport - mandatory!
  • Comfortable with using computers, navigating desktops, internet applications, and MS Office.
  • Excellent multitasking skills, capable of handling calls while utilizing various tools.
  • Strong soft skills and commitment to maintaining quality customer relations.
  • Effective complaint case management.

Výhody

  • Competitive salary of 1300€ gross per month.
  • Monthly Performance Bonus of up to 200€ gross per month – depending on the project.
  • Schedule: Monday - Sunday | 00.00h - 23.00h (8h rotating shifts) – depending on the project.
  • Life Insurance coverage.
  • Language Courses.
  • Discount cards for various shops and events.
  • Engaging in Social Activities to connect with your colleagues.
  • Relocation Package to Greece (flight – accommodation – assistance).
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