For our client we are looking for an experienced Head of IT Workplace who will lead the IT workplace domain - is responsible for all IT end-user hardware, AD / EntraID, client builds, all collaboration software (M365), all miscellaneous software, software packaging / distribution, providing end-user enablement material and 3rd and 4th level support to the IT Service Support organisation. The Head of IT Workplace is part of the IT Leadership Team and will, together with her/his peers under the leadership of the CIO assure, that the IT strategy is implemented and continuously improved.
The tasks of the Head of IT Workplace are:
- to create an end-user IT workplace environment that is state of the art and constantly kept up-to-date for all users worldwide in an efficient manner,
- focus shall always be kept on using a lean standardised portfolio of hard and software focusing on maximizing the end-user efficiency,
- further the value of stability of solutions and active end-user enablement shall be a top focus.
Head of IT Workplace is responsible:
- for knowing the market trends and best practices in the IT Workplace area,
- reconciling the business requirements with the customers,
- designing and maintaining the related tools and processes, and ensuring continuous improvement of the same,
- to support the Head of IT Service Support to organize the IT service and support for the IT Workplace services,
- together with the Head of IT Service & Support is to assure that all users are enabled to work to maximum efficiency with their IT workplace,
- to provide the appropriate methodology and knowledge assets to be brought to the end users by the colleagues of the IT domain Service & Support,
- to fulfil the information security requirements of the domain OneIT Security, proactively work with securing the IT workplace asserts and will have a key role in the case of IT security incidents.
- 5+ years of senior leadership in IT Workplace role.
- Proven experience in global Microsoft 365 and Entra ID environments.
- Track record with proven experience on the technical and management of:
◦ Microsoft 365 tenant harmonization & migrations
◦ Entra ID harmonization & migrations
◦ Endpoint harmonization & migrations
- Strong people skills focused on developing colleagues into senior workplace roles and improving their efficiency in supporting users.
- Understanding of business value created by IT, specifically in the area of IT workplace.
- Experience in private equity-backed environments or M&A IT integrations.
- Certifications (or experience covering these areas):
◦ Microsoft Certified: Endpoint Administrator (MD-102)
◦ Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 + MS-101)
◦ Microsoft Certified: Azure Administrator or Azure Solutions Architect
◦ ITIL® 4 Foundation or Intermediate
- Strategic thinking.
- Strong ability to influence.
- Strong commercial acumen and negotiation skills.
- Strong analytical and quantitative skills.
- Strong results delivery mindset.
- Very good English language skills
Our client is one of the world’s leading companies in the food production industry.
