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Incident Management Coordinator - SO4/ Defence - Belgium

Lokalita Braine-l'Alleud, Belgium/ on-site
Nástup ASAP
Typ Full-time,Self-employment
Mzda EUR 650/ Consultant-day/ EUR 13 000 Gross/ Monthly

Are you an Incident Management Coordinator interested in operational services & incident resolution?

Join us, and let's work together on problem management, continuity planning, information security. 

You will be responsible for identifying and resolving complex problems, coordinating the response to incidents. Supporting  helping technical teams restore services quickly. Ensuring that issues are tracked through to resolution.  

This position is suitable for a medior or senior-level candidate.  

Are you interested in finding out more?

If so, we have an exciting Job opportunity for you.

Náplň práce

Key Responsibilities:

  • Coordinate incidents: Prioritise and diagnose incidents, engage the appropriate resolver groups and service owners, escalate unresolved issues, and support service recovery. Ensure incidents are documented and closed in line with agreed procedures and service level targets.
  • Coordinating engineering teams to resolve incidents quickly, within SLA targets, and with the right resolver group and service owner.
  • Improve incident and problem management: Help test and refine incident procedures. Initiate and monitor investigations into underlying problems, agree fixes and preventive measures with colleagues, and use patterns and trends to identify improvements.
  • Support continuity planning: Develop and maintain business continuity and disaster recovery documentation. Help prepare test plans and carry out continuity management exercises.
  • Manage security and operational risk: Apply required security controls, conduct basic risk assessments for smaller information systems, identify vulnerabilities and potential risks in technical solutions, and recommend mitigations. Communicate risks to business stakeholders and support investigations into suspected attacks or security breaches.
  • Collaborate with customers and stakeholders: Manage issues, corrective actions and lessons learned; keep relevant parties informed; and use feedback to improve working relationships and service delivery.
  • Monitor service standards: Collect service performance data, help evaluate service standards, resolve or escalate issues against those standards, and provide technical briefings to staff.

Požiadavky zamestnania

Candidate Experience

  • Min. 5 years of experience in a similar role.
  • CIS operational or planning experience.
  • Familiar with telecommunications & information systems in both static and deployed environments.
  • Valid Security Clearance required - NATO Secret.

Výhody

Benefits

  • Freelance
  • International working environment
  • Personal development programs/workshops and training


Apply now & get in touch with us to find out more.

Kristina Ziman
Kristina Ziman
Životopis

BLUESECOR

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