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JISR Services Support Centre (JSSC) Technician/ Defence & Security/ Belgium

Lokalita Belgium/ On-site

Nástup ASAP

Typ Full-time

Mzda Min. EUR 4500 - 5500 EUR Gross/ Monthly

Are you a JSSC Support Technician interested in JISR Services?

You will be responsible for delivering Level 2 technical and service management & providing Change & Release Support.

This position is suitable for a senior-level candidate.

Are you interested in finding out more?

If so, we have an exciting Job opportunity for you.

Náplň práce

Key Responsibilities:

Service Desk & Incident Management
- Provide Level 2 support for incidents, service requests, changes, tasks, and internal requests via NCIA ITSM and Azure DevOps
- Receive, categorize, document, troubleshoot, and resolve assigned tickets
- Ensure timely resolution of operational issues affecting JSSC services and applications.

System Operations & Application Support
- Install, maintain, monitor, and support JSSC applications and services (NAMIS, CoreGIS, REACT, Intel-FS, ANB, Release Server, HMART, NABIS, CSD IPL/IWS, ICMT, AOSS).
- Apply software patches, updates, and configuration changes
- Coordinate and support service interruptions (ASI) and planned outages.

Technical Troubleshooting & Escalation
- Perform advanced troubleshooting and debugging of system and application issues.
- Translate ITSM tickets into Azure DevOps work items and support their lifecycle through testing and validation.

Change & Release Support
- Participate in User Acceptance Testing (UAT) for new releases, including test execution and coordination.
- Participate in CAB (Change Advisory Board) meetings (NRF/ARF/Enterprise) as required.

Infrastrucutre & Platform Support
- Support Internal Software Factory infrastructure, including user and rights management.
- Assist with virtualization, server hosting platforms, storage configuration, and system redundancy design.
- Support integration between JSSC applications and interoperable federated systems (FAS)

Monitoring, Automation & Optimization
- Support and maintain monitoring/logging platforms and observability tools.
- Contribute to automation efforts using scripting and platform tools (e.g., PowerShell, Bash, Python, Ansible).

User Support
- Provide Subject Matter Expertise (SME) for JSSC applications to end users and Communities of Interest (COIs).
- Respond to Requests for Information (RFI) and provide technical guidance.

Požiadavky zamestnania

Candidate Experience

Min 5+ years of experience in Level 2 system engineering/support in multinational or military environments.
Experience with:
- Windows Server & Windows Client administration
- Microsoft SQL Server administration (Installation, configuration, backup, maintenance)
- Active Directory administration
- IIS web hosting
- Linux system administration
- Virtualization technologies (preferably VMware, System Center integration)
- Containerization (Docker, Podman)
- Networking fundamentals (TCP/IP, OSI model)
- DNS, DHCP, load balancing
- Firewalls and security principles
- PKI / certificates
- Authentication systems (e.g., ADFS)
- Enterprise automation and platform tools
- Monitoring and logging platforms
- SQL scripting and data management (data cleanup, consistency validation).
- Azure DevOps and/or AWS environments
- XML processing (XSD validation and transformation automation)
Hardware and server infrastructure knowledge:
- RAID configurations
- Storage controllers
- Redundancy and high-availability design
Scripting skills (PowerShell, Bash, Python)
Valid Security Clearance required

Tech Stack

Ansible
REST APIs / JSON
Microservices architectures
Messaging systems (e.g., Kafka or similar)
VMware
Docker, Podman
Prometheus, Grafana
Logstash / Elasticsearch stack
MS SQL
Azure DevOps, AWS
PowerShell, Bash, Python

Výhody

Benefits

Freelance
International working environment
Personal development programs/workshops and training

Apply now & get in touch with us to find out more.

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JISR Services Support Centre (JSSC) Technician/ Defence & Security/ Belgium

Náplň práce

Požiadavky zamestnania

Výhody

BLUESECOR

{{ offer.strippedName }}

JISR Services Support Centre (JSSC) Technician/ Defence & Security/ Belgium

Náplň práce

Požiadavky zamestnania

Výhody

BLUESECOR

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