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L3 Support Engineer for COTS Applications/ Defence & Security/ Belgium

Lokalita Belgium/ On-site
Nástup ASAP
Typ Full-time
Mzda Min. EUR 5000 - 6000 EUR Gross/ Monthly

Are you a L3 Support Engineer interested in COTS Applications? 

You will be responsible for supporting COTS Applications configurations & deployment, cloud administration & end-user support.

This position is suitable for a senior-level candidate.

Are you interested in finding out more?

If so, we have an exciting Job opportunity for you.

Náplň práce

Key Responsibilities:

  • COTS Application Support

    • Deploy, configure, and manage COTS applications hosted on Windows and Linux servers

    • Integrate applications with enterprise Identity and Access Management (IAM) solutions

    • Support the packaging, deployment, and maintenance of client applications on end-user devices

    • Collect, analyze, and report operational metrics and KPIs

  • Cloud Administration

    • Manage Microsoft Entra ID groups, roles, and access controls.

    • Configure and maintain cloud services and infrastructure within Microsoft Azure and AWS environments.

  • End-User Support

    • Provide Level 2 and Level 3 support in accordance with agreed Service Level Agreements (SLAs)

    • Investigate, troubleshoot, and resolve software and application-related incidents

    • Deliver technical guidance and support to users and stakeholders

  • Incident & Service Management

    • Monitor and manage incidents through the helpdesk ticketing system

    • Log, track, update, and resolve support tickets within established service targets

    • Maintain accurate incident records and documentation

  • Escalation Management

    • Escalate complex incidents to vendors or specialist teams when required

    • Track escalated issues through to successful resolution and user satisfaction

  • Knowledge Management & Documentation

    • Develop and maintain knowledge base articles, technical procedures, and troubleshooting guides

    • Contribute to requirements analysis, change requests, and technical documentation

    • Review requirements, system specifications, software designs, and related deliverables

  • Technical & Security Support

    • Administer access to restricted systems and environments

    • Ensure the security, availability, and performance of software and hardware assets

    • Monitor applications, infrastructure, and services, identifying and reporting issues proactively

    • Support security accreditation and approval activities for applications and CIS environments

    • Ensure compliance with NCIA security policies and regulations

    • Gather and document functional and non-functional requirements

  • Stakeholder Management & Collaboration

    • Collaborate with Service Delivery Managers, Project Managers, Portfolio Managers, vendors, and technical teams

    • Act as a point of contact for CIS Support Units and operational support personnel

    • Deliver technical briefings, presentations, and status updates

Požiadavky zamestnania

Candidate Experience:

  • Min. 2 years of experience in supporting enterprise COTS applications

  • Experience deploying and managing client-server applications and application integrations

  • Minimum 2 years of experience in software engineering disciplines such as:

    • Requirements management

    • Change and release management

    • Software design and development

    • Testing and quality assurance

    • Configuration management

    • Application Lifecycle Management (ALM)

  • Familiarity with Security & Compliance

  • Strong understanding of CIS security requirements and constraints

  • Knowledge ofNCIA security directives, standards, and best practices

  • Customer Service & Organizational Skills

  • Excellent troubleshooting and analytical skills

  • Valid Security Clearance required


Tech Stack

  • Windows Server
  • Linux Server Administration
  • Active Directory
  • Microsoft SQL Server (2019–2025)
  • IIS Web Applications
  • Enterprise Networking
  • PKI
  • Microsoft Azure and AWS cloud platforms
  • OAuth
  • OpenID Connect (OIDC)
  • SAML 2.0
  • HTML5
  • REST APIs / Web Services
  • XML
  • HTTP
  • SQL
  • VBA
  • .NET / C#
  • Java
  • JavaScript
  • Windows and Linux scripting/automation
  • IIS
  • Apache Tomcat
  • JBoss
  • Experience with Atlassian tools
  • Jira
  • Jira Service Management
  • Confluence


 

Výhody

Benefits

  • Freelance
  • International working environment
  • Personal development programs/workshops and training


Apply now & get in touch with us to find out more.

Kristina Ziman
Kristina Ziman
Životopis

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