Problem Manager

Lokalita Bratislava (Hybrid)
Nástup dohodou
Typ Plný úväzok
Mzda From 2000€ (Depends On Seniority Level)

We are looking for an experienced colleague to our team solving IT issues in the banking payment industry. As a Problem Manager, you will use your knowledge base and experience to resolve technical based problems and you will manage the process and cooperate with various internal departments and external partners, to ensure the objective is met and process is followed correctly.

Náplň práce

  • support investigation and diagnose of problems
  • monitor the metrics produced by the process
  • use root cause analysis to improve the process further
  • report performance against key performance metrics to measure success and ensure the right KPI's are used and goals for success are defined
  • driving the efficiency and effectiveness of the problem management process
  • produce accurate reporting of business impacts and corrective actions
  • ensuring compliance to problem management policy, process and procedures
  • monitoring the effectiveness of problem management and making recommendations for improvement to increase the efficiency (CSI)
  • create and maintain documents (processes, procedures, training)
  • provide support to Management
  • leadership between groups/people

Požiadavky zamestnania

Personality requirements

    • technical background and experience from banking / IT industry are preferred
    • knowledge of JIRA is an advantage
    • IT Service Management knowledge and work experience is a plus (ITIL foundation certificate as advantage)
    • communication skills both verbal and written, including the ability to develop presentations and present to senior management
    • organizational skills and the ability to manage tasks simultaneously
    • ability to work in a fast-paced work environment
    • responsible, flexible and creative approach
    • solid analytical skills
    • customer orientation
    • MS office - advanced
    • operations experience are welcome


    • Develop your potential 
      Enjoy variety of internal and external trainings and develop your skills. Take a part in internal ourAcademy, Manager Academy, external soft and hard skills trainings (many finishing with certificates), courses, conferences, or meetups. We encourage our colleagues to move in also internally by applying for vacant positions. Be one of our success stories!

      2. Work with the best talents on the market

      3. Hybrid model of work and work-life balance
      Enjoy being in the office with your colleagues, quickly solving all issues face to face. On the other hand, use home office during the month anytime you need. We give you also extra days-off like a vacation plus or sick days. We proudly support also working moms offering them part-time contracts if they want.

      4. Physical and mental health support
      Many of our colleagues relax by sporting activities. They enjoy benefits in the form of Multisport card with access to sport and wellness facilities, travel to work by bike (we have bike room and showers in the office) and are competing on our regular online challenges or sport days. Health Days where professionals/ doctors come directly to our office. But we do not stop there because we value also mental health of our colleagues. They may use help in the form of 1to1 sessions with professional counsellors.

      5. Office that you love to come
      If you are kind of a “office person” you may look forward to our modern premises. Great location near to the city center with access to many shops and dining places will please you, too. Unlimited caffeine and tea booster is to be used by anyone who needs it. Your health will be regularly supported by fruit days. Game and chill out zones in the office offer time to relax and switch of for a while. In addition, you can take the opportunity to have a tasty regular breakfast with our leaders.

      6. Benefits, that count (in real :))
      Last but not the least, we offer Cafeteria system for flexible choosing benefits of your interest (books, health care, sport & culture…) and Supplementary pension plan contribution (DSS) to think of the future too.
Matej Kováč
Matej Kováč
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