Senior Support Specialist – L2 – MS Office365

Lokalita Česká republika - Praha
Mzda Dohodou

Looking for a new challenge in your work life? As a Senior Support Specialist – MS Office365, you will need to be hands-on to manage and maintain MSF’s Office 365 tenants and related technologies. Office 365 infrastructure is utilized across the entire MSF Movement. Senior Support Specialist will lead and implement MSF SITS O365 strategy. Participate on projects across the movement and help with the team management. This position will report to the Service Delivery Manager.

Náplň práce

Looking for a new challenge in your work life? As a Senior Support Specialist – MS Office365, you will need to be hands-on to manage and maintain MSF’s Office 365 tenants and related technologies. Office 365 infrastructure is utilized across the entire MSF Movement. Senior Support Specialist will lead and implement MSF SITS O365 strategy. Participate on projects across the movement and help with the team management. This position will report to the Service Delivery Manager.

You will be responsible for:

  • Providing advanced second level end-user support, training, and configuration of the environment
  • Quick and professional assessment of incidents and service requests and take steps to resolve
  • Escalation and reference of unresolved issues to other team members or Level 3 when appropriate
  • Performing SharePoint sites administration
  • Supporting MS O365 for mobile devices
  • Monitoring and Maineinance of MS O365 on a daily basis.
  • Daily support and administration of Microsoft Active Directory, Group Policy.
  • Integration of O365 services and security control of Azure.
  • Ensuring uptime and seamless operation, you will run daily health checks (monitor sync process of various applications, sizes and sharing, monitor and communicate to stakeholders the performance of the services).
  • PowerShell scripting (for O365 management).
  • Maintaining a highly secure system through proper configuration and system access monitoring.
  • Development and implementation of MS O365 tools implementation and adoption strategy and roadmap.
  • Providing trainings to users across the movement.
  • Development and maintenance of MS O365 Center of Expertise and knowledge base.
  • Troubleshooting, maintaining the environment and resolving of issues with user access to cloud services.
  • Providing assistance and leadership with O365 related projects across the organization.
  • Assisting with the creation of policies around the proper use of Office 365 services and support.
  • Collaboration with other MSF staff including networking, security, and other IT teams, to facilitate effective issue resolution.
  • Ensuring service delivery meets the business requirements (based on defined SLAs)
  • Active participation on the Quality Assurance strategy and feedback of the SITS colleagues

Požiadavky zamestnania

  • 1-3 years of Level 2 IT support role experience or equivalent position is required.
  • Strong customer service skills
  • Experience with people management is an advantage
  • Perfect command of English language
  • Ability to fully manage and own the full scope of the role
  • Acceptance of full responsibility for the results
  • Experience in administering Modern SharePoint and collaboration services
  • PowerShell knowledge required (for O365 management)
  • Understanding of firewall requirements needed for all Office 365 functions
  • Excellent written skills, ability to effectively and efficiently document user questions, issues, and requests
  • Good knowledge of Microsoft Office 365 applications and platform
  • Knowledge of Exchange Server and Windows Server
  • Understanding of industry standard system architecture and system management tools
  • Able to personally and confidently represent and promote MSF SITS security strategy and provide expertise to the stakeholders
  • Able to effectively judge a given situation and various stakeholder interests
  • Experience in an international organization environment is a big plus
  • Experience in a heavily decentralized environment preferred
  • Ability to work completely independently
  • Ability to occasionally travel internationally
  • Ability to work in an international and diverse work environment

Výhody

  • Interesting professional and personal challenge
  • Rewarding and meaningful work in a young, dynamic, and rapidly growing international organization
  • Full flexibility and ownership/accountability
  • Flexible working hours, work-life policy, working from home
  • 25 days of holiday per year; Flexible working conditions; 6 sick days per year
  • Possibility to go for a "sabbatical leave“/mission, once per 3 years
  • Training budget of 1000 EUR per employee/year; Language courses
  • Notebook and Mobile phone for work and private purposes
  • Annual remuneration/“thirteenth salary” (after probation period)
  • Relocation package for former MSF field employees who change their regular domicile location in order to work in MSF SITS Prague office
  • Public transport contribution (after probation period)
  • Nominal financial contribution for employees with children
  • Extended paternity leave for fathers
  • Free refreshment at the workplace - free drinks (water, tea, coffee) and fruits at the workplace
  • Dog/baby friendly office, relax rooms, play zones, etc.
  • Team buildings / family days

O klientovi

Médecins Sans Frontières (MSF) / Doctors Without Borders is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and healthcare exclusion. MSF offers assistance to people in need and irrespective of race, religion, gender, or political affiliation. MSF’s actions are guided by medical ethics and the principles of impartiality, independence, and neutrality. Over 90% of the organization’s funding comes from individual private donors giving small amounts.

The organization was founded in 1971 in France by a group of doctors and journalists in the wake of war and famine in Biafra, Nigeria. Their aim was to establish an independent organization that focuses on delivering emergency medicine aid quickly, effectively and impartially. Three hundred volunteers made up the organization when it was founded: doctors, nurses and other staff, including the 13 founding doctors and journalists.

Today, MSF is a worldwide movement of more than 65,000 people working in 21 sections, 12 branch offices, 5 Operational Centers and three supply centers worldwide. There are as many IT departments as sections, and together they support more than 32,000 system users spread over MSF offices and missions across the globe. To gain in efficiency and improve end-user experience, MSF has established its own Shared IT Services (SITS) Centre in Prague.

Nikola Koníčková
Nikola Koníčková
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