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Service Engineer (Printing Services) /Defence & Security/ Belgium

Lokalita Belgium/ On-site
Nástup ASAP
Typ Full-time
Mzda Min. EUR 3000 - 4000 EUR Gross/ Monthly

Are you a Service Engineer interested in troubleshooting and resolving printing-related incidents? If yes, we have an exciting opportunity for you.

You will be responsible for acting as the primary point of contact (POC) for printing service incidents and service requests.

This position is suitable for a senior-level candidate.

Are you interested in finding out more?

If so, we have an exciting Job opportunity for you.

Náplň práce

Key Responsibilities:

  • Act as the primary point of contact (POC) for printing service incidents and service requests.
  • Troubleshoot and resolve printing-related incidents and user issues.
  • Support and administer enterprise printing environments and "Follow Me" printing solutions.
  • Coordinate technical activities with local and remote IT support teams.
  • Manage and maintain multiple print servers across various locations.
  • Work closely with external contractors and vendors under the guidance of the Service Delivery Manager.
  • Maintain service performance and ensure continuity of printing services.
  • Create, update, and maintain service documentation, including:
    • Standard Operating Procedures (SOPs)
    • Work Instructions
    • Technical documentation
  • Support service management processes following ITIL best practices.
  • Manage customer and vendor relationships to ensure effective service delivery.

Požiadavky zamestnania

Candidate Experience

  • Min. 5 years of experience in IT Service Delivery.
  • Experience with enterprise-level printing software, particularly Uniflow or similar solutions.
  • Previous experience supporting Follow Me Printing environments.
  • 5+ years of experience managing and supporting multiple print servers across remote locations.
  • Proven experience managing customer and vendor relationships.
  • Working knowledge of ITIL principles and service management processes.
  • Strong documentation skills, including creation and maintenance of SOPs and operational procedures.
  • Valid Security Clearance required

Výhody

Benefits

  • Freelance
  • International working environment
  • Personal development programs/workshops and training


Apply now & get in touch with us to find out more.

Kristina Ziman
Kristina Ziman
Životopis

BLUESECOR

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