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Service Engineer (Printing Services) /Defence & Security/ Belgium

Lokalita Belgium/ On-site
Nástup ASAP
Typ Full-time,Self-employment
Mzda EUR 6 000 - EUR 8 000 Gross/ Monthly

Are you a Service Engineer interested in troubleshooting and resolving printing-related incidents? 

You will be responsible for acting as the primary point of contact (POC) for printing service incidents and service requests.

This position is suitable for a senior-level candidate.

Are you interested in finding out more?

If so, we have an exciting Job opportunity for you.

Náplň práce

Key Responsibilities:

  • Act as the primary point of contact (POC) for printing service incidents and service requests.
  • Troubleshoot and resolve printing-related incidents and user issues.
  • Support and administer enterprise printing environments and "Follow Me" printing solutions.
  • Coordinate technical activities with local and remote IT support teams.
  • Manage and maintain multiple print servers across various locations.
  • Work closely with external contractors and vendors under the guidance of the Service Delivery Manager.
  • Maintain service performance and ensure continuity of printing services.
  • Create, update, and maintain service documentation, including:
    • Standard Operating Procedures (SOPs)
    • Work Instructions
    • Technical documentation
  • Support service management processes following ITIL best practices.
  • Manage customer and vendor relationships to ensure effective service delivery.

Požiadavky zamestnania

Candidate Experience

  • Min. 5 years of experience in IT Service Delivery.
  • Experience with enterprise-level printing software, particularly Uniflow or similar solutions.
  • Previous experience supporting Follow Me Printing environments.
  • 5+ years of experience managing and supporting multiple print servers across remote locations.
  • Proven experience managing customer and vendor relationships.
  • Working knowledge of ITIL principles and service management processes.
  • Strong documentation skills, including creation and maintenance of SOPs and operational procedures.
  • Valid Security Clearance required

Výhody

Benefits

  • Freelance
  • International working environment
  • Personal development programs/workshops and training


Apply now & get in touch with us to find out more.

Kristina Ziman
Kristina Ziman
Životopis

BLUESECOR

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