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Service Level Manager (SMA O2)/Defence & Security/ Belgium

Lokalita Belgium/ On-site
Nástup ASAP
Typ Full-time
Mzda Min. EUR 7000 - 8000 EUR Gross/ Monthly

Are you a Service Level Manager interested in monitoring end to end provision of services, ensuring proper engagenment of  Service Delivery entities in the delivery of services and providing value? If yes, we have an exciting opportunity for you.

You will be responsible for establishing necessary communication with Service Delivery Managers, Customers, Account Managers, Data Analysts and any other stakeholders.

This position is suitable for a senior-level candidate.

Are you interested in finding out more?

If so, we have an exciting Job opportunity for you.

Náplň práce

Key Responsibilities:

  • Monitoring end to end provision of services, ensuring that all Service Delivery entities are properly engaged in the delivery of services and providing value
  • Establishing necessary communication with Service Delivery Managers, Customers, Account Managers, Data Analysts and any other stakeholders
  • Contributing into SLA preparation and negotiations
  • Developing KPIs and associates with the SLA target levels
  • Communicating with SDMs, customers and any other stakeholders and maintaining common agreement
  • Managing Agency wide KPI Catalogue
  • Encouraging collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners
  • Valid Security Clearance required

Požiadavky zamestnania

Candidate Experience:

  • Min. 5 years of experience as Service Level Manager
  • Knowledge of Service Design, Transition and Operation processes with proved experience on one of these processes
  • Experience with Projects/Programmes/Services management best practices from a lifecycle approach
  • Familiar with resource management, including the planning for and allocation of resources in organizations

Výhody

Benefits

  • Freelance
  • International working environment
  • Personal development programs/workshops and training


Apply now & get in touch with us to find out more.

Kristina Ziman
Kristina Ziman
Životopis

BLUESECOR

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