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Site Engineering Management Support/Defence & Security/ Germany

Lokalita Germany/ On-site

Nástup ASAP

Typ Full-time

Mzda Min. EUR 7000 - 8000 EUR Gross/ Monthly

Are you a Site Engineering Management Support interested in Engineering management & Incident and change coordination?

You will be responsible for providing end-to-end engineering management oversight & monitoring service performances.

This position is suitable for a senior-level candidate.

Are you interested in finding out more?

If so, we have an exciting Job opportunity for you.

Náplň práce

Key Responsbilities:

Engineering Management
- Provide end-to-end engineering management oversight for NATO Enterprise Architecture and DCIS services supporting NSATU operations.
- Monitor service performance, engineering compliance, availability, and operational effectiveness across OSI Layers 1–7.
- Analyse service trends, identify recurring operational issues, and coordinate corrective actions with resolver and engineering teams.
- Lead and facilitate monthly and quarterly engineering service review meetings with customers and stakeholders.
- Ensure engineering activities are aligned with NATO governance, operational priorities, and ITIL-based service management practices.

Customer Relationship Management
- Act as the primary on-site interface between the Operational Community and technical service providers.
- Maintain effective communication with customers, stakeholders, and technical teams regarding incidents, service performance, maintenance activities, and planned changes.
- Manage customer expectations and ensure timely communication of operational risks, disruptions, and mitigation actions.

Incident and Change Coordination
- Coordinate communication and stakeholder engagement during major incidents and service disruptions.
- Support incident recovery activities through coordination with resolver teams and operational stakeholders.
- Ensure timely escalation of operational issues impacting service delivery.
- Monitor the impact of changes and maintenance activities on operational services and minimise service disruption risks.
- Support change coordination activities related to projects, maintenance windows, and operational transitions.

Technical Coordination
- Apply practical knowledge of NATO Enterprise Architecture, Deployable CIS Services (DCIS), secure communications, networking, and enterprise infrastructure technologies.
- Liaise with technical service owners, engineers, and support teams to ensure operational requirements are translated into effective technical solutions.
- Support onboarding and operational transition of new services and systems into the NSATU operational environment.
- Ensure operational documentation, procedures, and service records are maintained and updated.

Reporting and Governance
- Produce Monthly Engineering Performance Reports in accordance with NCIA reporting standards and timelines.
- Maintain and update the Service Improvement Plan (SIP), including tracking actions, ownership, milestones, and improvement status.
- Support KPI measurement, reporting validation, and service performance monitoring activities.
- Contribute to governance meetings, service reviews, audits, and operational reporting requirements.
- Ensure all activities, reports, and operational actions remain traceable, auditable, and compliant with NATO procedures.

Continuous Service Improvement
- Identify opportunities for operational optimisation, service enhancement, and engineering efficiency improvements.
- Track preventive and corrective actions through completion.
- Monitor operational trends, recurring incidents, and service risks to support long-term service improvement initiatives.
- Support implementation of continuous improvement actions aligned with mission objectives and operational requirements.

Požiadavky zamestnania

Candidate Experience:

Min. 10 years of experience with Incident, Change, Problem, Request, and Configuration Management processes.
University degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
PMP certification from PMI or equivalent project management certification.
Experience leading technical teams and coordinating engineering activities
ITIL v4 Foundation certification.
Cisco CCNA certification or equivalent demonstrated networking competency.
Min. 5 years of experience with:
- Windows Server & enterprise infrastructure environemnts
- VMware virtualization (deployment and troubleshooting)
- Network/ system security communications
- COMSEC, MS enterprise technologies (Active Directory, Group Policy, Exchange Server, SharePoint)
- SQL Server & SCCM Environments
Strong understanding of LAN/WAN, routing, switching, firewalls and other networking technologies
Knowledge of ITIL Service Management processes and operational governance
Valid Security Clearance required.

Výhody

Benefits

Freelance
International working environment
Personal development programs/workshops and training

Apply now & get in touch with us to find out more.

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Site Engineering Management Support/Defence & Security/ Germany

Náplň práce

Požiadavky zamestnania

Výhody

BLUESECOR

{{ offer.strippedName }}

Site Engineering Management Support/Defence & Security/ Germany

Náplň práce

Požiadavky zamestnania

Výhody

BLUESECOR

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